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CANCELLATION POLICY

48-hour cancellation and rescheduling policy for appointments


Your appointments are very important to the team members at The Beauty Box. 
Your appointment is reserved especially for you and, while we understand that sometimes schedules adjustments are necessary, we respectfully request at least 48 hours notice for cancellations and rescheduling of appointments.


Please understand that when you forget, cancel or reschedule your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. We will confirm your appointment with you 48 hours in advance because we know how easy it is to forget an appointment you booked months ago. 
 

Cancellation Fees


Since the services are reserved for you personally, a cancellation fee will apply if you fail to give anything less than 48 hours notice that you will not be able to make your appointment, whether cancelling or rescheduling.

  • For all bookings: Less than 48 hours’ notice will result in a charge to the value of the online deposit, which was kindly deposited at the time of your booking.

  • ‘No shows’ will be charged 100% of the reserved service amount.  

  • For appointments made within the 24-hour period, if you cannot make your appointment, please cancel within 4 hours of your appointment time. Failure to do so will result in a charge equal to 50% of the reserved service amount.

 

The cancellation policy gives us the time to inform our standby guests of any availability and keeps our team members schedules filled.  Our aim is to provide you with an excellent level of service and our policies help us to achieve this. Thank you for viewing and supporting our policies criteria.


Appointment Confirmations 


As a courtesy, we will confirm your appointment by text message at the time of booking and once again 48 hours prior to your appointment date, if you have enabled SMS reminders.
 

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